Acceptance of these terms
These Terms of Service ("Terms") govern your access to and use of the Bucky Discord bot, dashboard and related services (the "Service"), operated by Bucky ("we", "us" or "our"). By adding Bucky to a server or using the dashboard, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
Eligibility
You must be at least the minimum age required to use Discord in your country (at least 13), and you must comply with Discord's Terms of Service and Community Guidelines. If you use the Service on behalf of a server, you represent that you are authorised to configure that server.
The Service
Bucky provides server security (monitoring, detection, quarantine, snapshots and recovery), an economy system, player organisations, an arcade and related features. Features may be added, changed or removed over time. Some features are offered as part of a paid premium plan; see Purchases.
Purchases
Discord sells it, not us. Every paid plan is sold through Discord's own store. Discord is the merchant of record: Discord takes the payment, holds the billing relationship with you and issues any receipt. We never see or handle your payment details. In the European Union and everywhere else Discord operates, this means your contract for the purchase is with Discord.
Know what you are buying before you buy it. Everything a plan includes is listed on our Premium page and on the Discord store page for that plan: the earnings multiplier, the challenge bonus and the full contents of the monthly cache. Please read it and buy on that basis. What is written there at the moment you buy is what you get.
The contents are fixed in advance and are not negotiable afterwards. We do not add items, shards, boosts or exceptions to a plan after a purchase because a buyer would have preferred a different balance of value. This is not unwillingness to help; it is what keeps the listed contents meaningful for everyone who bought the same plan on the same terms.
We may change what a future plan contains. Any such change applies to purchases made after the change, and the page is updated before it takes effect. A change to a future plan is not a reason to revisit a completed purchase.
Security Boosts are one-time purchases for a server, not a subscription. A boost is a licence to apply extended security limits to one Discord server for a fixed period (one month, three months, six months or one year): longer retention of security logs, more detection rules and more recovery snapshots, as listed on the Premium page at the moment you buy. It is not property, has no cash value and cannot be transferred to another Discord account. You choose the server in Discord, and you must hold Manage Server there; the period starts when you assign the boost, not when you buy it, and a boost kept in reserve does not run out. One boost is active per server at a time. After seven days you may move a boost to another server; the server it leaves keeps its extended limits for seven more days and then returns to the free limits, at which point data older than the free retention is deleted. A server's administrators may decline a boost; it then returns to your reserve with its period still running. If Bucky is removed from a server, or the server is deleted, the boost keeps running and you may move it after the seven days. Discord is the seller of a boost as of every other purchase, and Discord's refund policy applies: once a boost has been delivered to your reserve it is generally not refundable. If a boost is refunded while it is applied to a server, that server keeps its limits for the same seven days and then returns to the free limits.
Refunds
Refunds are handled by Discord, under Discord's policy. Because Discord is the seller, refund decisions are Discord's to make and Discord's published refund policy applies. Nothing in these Terms limits, extends or overrides that policy, and nothing here removes any statutory right you have under the consumer law of your own country.
If you want a refund, request it from Discord. We cannot issue one, reverse a charge or credit a payment, because the money never reaches us.
What Discord's documentation says to expect. Discord describes one-off purchases, including in-app purchases such as a cache or an item, as generally not refundable once delivered, and treats subscriptions separately. Discord decides each case and retains discretion, so please read their policy rather than relying on this summary. We describe it here so you are not surprised, not as a promise about what Discord will decide.
If a purchase did not arrive, tell us. That is a delivery problem rather than a refund question, and we will look into it and put it right.
Virtual items & trading
In-game things are not property and have no cash value. Shards, items, ranks, progression and anything else inside the Service are a licence to use a feature of the game. They are not currency, they are not an asset, and they cannot be redeemed, cashed out or exchanged for money or anything of real-world value.
Do not trade with other players. Exchanging, selling, gifting or transferring anything from the Service between accounts is not permitted, in any form. That includes selling shards or items for real money, swapping them for goods or services, trading account access, and arranging any of it off-platform. Where the game offers a feature that moves something between players, it exists for play within a server and not as a market. We do not mediate, guarantee, reverse or compensate any exchange between players, and a loss that comes out of one is not something we can put right.
Accounts are personal. Do not sell, buy, rent or share an account, and do not use another person's account to obtain something that was bought on theirs.
Acceptable use
You agree not to:
- Use the Service to break the law or to violate Discord's terms or policies.
- Abuse, disrupt, overload, reverse-engineer or attempt to gain unauthorised access to the Service or its infrastructure.
- Use security or recovery features to harm servers you do not own or lack permission to manage.
- Resell, sublicense or misrepresent the Service as your own.
We may suspend access that puts the Service, other users or Discord at risk.
Accounts & access
Dashboard access uses Discord authentication. You are responsible for actions taken through your account and for maintaining appropriate permissions and roles within your server. Certain destructive actions (such as Full Restore) require explicit confirmation; you are responsible for reviewing previews before confirming.
Service availability
We aim to keep the Service reliable but provide it on an "as available" basis. We do not guarantee uninterrupted or error-free operation, and we may perform maintenance, impose limits, or modify features. Security tooling assists your moderation but does not guarantee prevention of every attack.
Links & third-party services
The Service runs on Discord and may link to third-party sites or services we do not control. We are not responsible for their content, policies or practices. Your use of Discord is governed by Discord's own terms.
Termination
If we end your access while you hold a paid plan, any question of a refund for the unused part is still a matter for Discord under its policy, for the reason given in Refunds.
You may stop using the Service at any time by removing Bucky from your server. We may suspend or terminate access immediately, without prior notice, for any breach of these Terms or where necessary to protect the Service or its users. On termination, your right to use the Service ceases.
Disclaimer of warranties
The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements, be uninterrupted or error-free, or that defects will be corrected.
Limitation of liability
To the maximum extent permitted by law, Bucky and its operators will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, servers, communities or profits, arising from or related to your use of (or inability to use) the Service. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
Governing law & disputes
These Terms are governed by the laws of the country in which the operator is established, excluding its conflict-of-laws rules. You agree to first attempt to resolve any dispute informally by contacting us. If any provision is held unenforceable, the remaining provisions remain in effect.
Changes to these terms
We may modify these Terms at any time. When we make material changes, we will make reasonable efforts to provide notice (for example, by updating the date above). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Contact
Questions about these Terms? Reach us through the Contact page or our Discord support server.